Frequently Asked Questions

Your quote is based on your home’s square footage and system details. We don’t charge by the vent. Start with an online quote so you can see the price and included work before deciding.

Our standard duct cleaning covers the supply and return ducts, main duct lines, compressed-air cleaning around the furnace blower area, and our scratch-and-polish finish inside floor vents. We clean up afterward. Dryer vent cleaning and other optional services are quoted separately.

The time needed depends on your home, the services requested, your systems and access. Ask our office about the expected duration for your visit. Your arrival window is separate from the time spent cleaning.

The arrival window is when your crew is expected to arrive. It is not the length of the cleaning. Review the window when you book, and contact the office if you need to confirm your appointment details.

For eligible services, you can review your quote, choose an available appointment and confirm the booking. Getting a quote on its own does not hold an appointment. Our office helps with requests that need a closer look.

Choose “Not sure” on the quote form. Tell us what you know about the home and the work you want. You don’t need to guess or count vents to start a request.

Let us know about the systems you want cleaned. Multiple systems or unusual setups can change the scope, and the office will help confirm the right quote before the work begins.

Yes. You can request dryer vent cleaning on its own or as an add-on to air duct cleaning. The dryer exhaust is a separate system. Tell us where it exits and about any access restrictions.

Tell us about the roof exit when you request service. Exit location and access help the office review the work and explain the next step. If you’re not sure where it exits, say so on the form.

We clean accessible parts of the indoor coil using a Festool HEPA-filtered dust extractor and compressed-air tools where appropriate. We do not wet-clean central-air evaporator coils.

We pre-clean with Festool HEPA-filtered dust extractors, then use compressed-air agitation tools and portable Air-Care HEPA-filtered negative-air machines. The air whips loosen buildup inside the ductwork while the vacuum system collects it. You can see the process in our cleaning video.

Physical cleaning is separate from optional product treatments. Ask the office to confirm any product and application proposed for your job. Our product guide includes manufacturer information for Benefect products, including Atomic Degreaser, Botanical Disinfectant and Decon 30.

Request your service report with your name, email and the address where we did the work. A job number or approximate date can help, but neither is required. Our team will find the job, check the available photos and review the report before emailing it. Older jobs may have limited photos.

Yes. Browse our cleaning comparisons and sample report to see the kind of work we do. For photos from your own service visit, ask your crew or the office.

Yes. We wear blue shoe covers on all residential cleaning jobs and use Dyson stick vacuums to thoroughly clean the areas where we worked. Cleanup and a final walkthrough are part of our process.

The office can confirm preparation instructions for your service. Tell us about blocked vents, difficult access, pets or building restrictions before the appointment so we can plan the work with you.

There isn’t one interval that fits every home. When the ducts were last cleaned, remodeling, visible buildup and your system’s condition are useful details to discuss with our office. Tell us what you’ve noticed so we can help you choose the next step.

We serve the Portland and Vancouver areas, including Battle Ground and nearby communities. Share your ZIP code so our office can confirm the service options for your location.

Yes. Start with your cabinet model and current filter or media number. Fit and airflow matter, so confirm compatibility before ordering. Our filtration guide and Better Air Filter Finder can help you find the right information.

Not automatically. MERV measures particle capture, not resistance. Two filters with the same MERV can have different pressure drops. Check the exact filter at the relevant airflow and what your equipment can support.

Follow the instructions for the exact filter and inspect it regularly. Dust, smoke, pets and heating or cooling use can change how quickly it loads. A fixed monthly or yearly rule won’t suit every home.

Only if the rack or cabinet is designed for it. Don’t force a deeper filter into a thin slot, stack filters, or assume a cabinet can accept a conversion kit because the size sounds right.

We install suitable AprilAire filter cabinets and compatible filtration upgrades. The cabinet, airflow and installation scope need review. A cabinet label or photo of your setup is a useful starting point.

Yes. We work with building owners, facility teams and property managers. Commercial cleaning starts with the systems, access and timing. Tell us about the building and the work you need so we can help define the scope.

We coordinate duct-cleaning work with restoration contractors, including access, project scope and documentation. Tell our office about the project requirements and the customer relationship before scheduling.

Better Air Northwest is listed as a NADCA member since 2014. Owner Matt Brunsch is listed as an Air Systems Cleaning Specialist (ASCS). If your project has certification requirements, the office can confirm the personnel and oversight needed.

Yes. We’re a local, family-owned business, proudly woman- and minority-owned, with Sharon Brunsch as the majority owner. Better Air Northwest has been in business since 2009.

Our reviews page brings together ratings and links for Google, Yelp, Angi and other platforms, plus the testimonials preserved from our previous website. You can search the testimonials by a name, service or phrase.

Tell the office what you notice and where. Duct cleaning may not address the source of an odor or an active pest problem. Our guide explains when to start with a pest-control professional and what to discuss before scheduling cleaning.